The bwi product analysis lab received the device for evaluation.The product investigation was subsequently completed.Device evaluation details: the device was visually inspected and it was found foreign material inside the pebax with no visible external damage.After that, the force functionality was tested on carto 3 system and no errors appeared.The device was working within specifications.Due to the reddish material observed inside the pebax, sem analysis (scanning electron microscopy) was performed and evidence of mechanical damage and a hole was found on the pebax surface.A manufacturing record evaluation was performed for the finished device 30404992m number, and no internal actions related to the reported complaint condition were identified.The customer complaint regarding force issue was unable to duplicate during the product investigation however, the foreign material found inside the pebax area could be related to the reported issues.The root cause of the pebax damage cannot be fully determined, it could be related to the usage of the device during the procedure; however, this cannot be conclusively determined.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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