The customer reported problem was confirmed.The device was repaired, passed all required testing and specifications, and released back to the customer.Upon visual inspection the service technician noted that they replaced broken rear case and crack front case.Replaced patient connector pcb for no spo2 reading.Replaced contaminated left iui and broken right iui.Based on the findings, service determined that the proximate cause of the reported issue was due to customer damage of the rear case.Device history review a review of the device history record for sn (b)(4) was performed from date of manufacture 08/09/2012 to the present date 12/15/2020 and confirmed that this device was not previously returned for servicing.Also, there were no production failures indicated on the source device.
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