Visual, dimensional, functional and material analysis could not be performed as the device was not returned.A review of device and complaint history records could not be performed as a valid lot code was not provided and could not be obtained.Per email correspondence, tulip was not over angulated.Final tightening was performed using torque wrench and anti torque handle, excessive force was not applied.Due to device not returned, an exact cause of the reported event could not be determined.Causes related to this event include: excess torque applied while final tightening, torque wrench not calibrated, cantilever force applied, etc.
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