(b)(4).Report source, foreign - event occurred in (b)(6).Three pictures have been received.One of the picture shows that a outer pouch is damaged.The reported event seems to be confirmed.The product was returned with only one pouch instead of two and lab analysis was performed.The product analysis shows that the inner cement pouch sealing is damaged.However, the outer pouch has been open in a correct sterile manner without any damaged of the sealing.The complaint is related to a well-known event, previously evaluated and investigated.No further investigation is required as per 21 cfr part 820.198 complaint files §(b) and (c).Investigation results concluded that the reported event was due to packaging issue (sealing process).Corrective action has been initiated to address reported issue.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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