Device evaluation determined that the reported issue was not able to be duplicated, however, a cut was noted on the cord that was wrapped with tape by the customer.Damaged cord was observed, however, the foot pedal was still found working.Due to damage cord, the foot pedal cannot be used and the unit itself is unrepairable.The investigation is ongoing, therefore, the root cause of the reported event cannot be determined at this time.However, if additional information becomes available this report will be supplemented accordingly.
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This supplemental report is being submitted to provide customer updates, response, trend analysis and investigation conclusion.Evaluation of returned product the customers report could not be duplicated.Inspection noted damage to the footswitch cord however the device still functioned as intended.This damage may have contributed to the original report.Due to the damage and subsequent repair by the customer it has been advised to discontinue use of the foot switch.Due to the age of the device, device history records could not be provided by the (oem) original equipment manufacturer.For this reason date of manufacture and udi is not readily available.Olympus will continue to monitor complaints for this device.Further communication with the customer conveyed the following information: the name of the intended procedure was a lithrotripsy.The procedure was not started.The procedure was not rescheduled.There were no alarms.Alerts, warnings or errors.This issue occurred during preparation for use.No other information provided.
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