The device, used in treatment, was not received for evaluation and the reported event could not be confirmed.The shipping information was provided, and all efforts were made to locate the device but we have no evidence that it was ever received by the complaint investigation team for evaluation.If the device is received in the future, the complaint will be reopened to evaluate.The clinical/medical evaluation concluded that based on the documentation provided, the root cause of the reported event could not be definitively concluded; however, the use of automatic pre-wash cycle and final rinsing without deionized water, the auto-wash loading technique, or verifying cleaning technique could not be ruled out as potential contributing factors to the reported events.See ¿s&n ortho devices 01004 v2 01/2015: devices with challenging design features¿.The event was not a failure of the device design or cleaning protocols but likely technique within the hospital.Patient impact beyond the reported approximate 30-minute surgical delay while anesthetized and procedure cancellation would not be anticipated as there was no patient injury reported and the devices were outside of the patient.No further medical assessment can be rendered at this time.A complaint history review found related failures; this failure mode will be monitored for future complaints and assessed for any necessary corrective actions.At this time, we do not have reason to suspect that the product failed to meet any product specifications at the time of manufacture.A review of the risk management file revealed this failure mode was previously identified.A potential probable cause could be but is not limited to contamination, or difficulty cleaning.Based on this investigation, the need for corrective action is not indicated.Should additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.
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