The customer observed a falsely decreased magnesium result for one patient on an architect c16000 analyzer.The following data was provided (customers reference range is 0.75-1.02 mmol/l): sample (b)(6) initial result was 0.24, repeated, under sample id (b)(6), was 0.77 mmol/l.There was no impact to patient management reported.
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The complaint investigation for a falsely decreased architect magnesium result included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history record review.Trending review determined no related trend for the decreased result for the product.Return testing was not completed as returns were not available.Data provided by the customer showed that the retest result was acceptable using the same reagent and the issue is sample specific at the customer site, therefore, no file sample testing was performed.Manufacturing documentation was reviewed and did not identify any issues.Labeling was reviewed and sufficiently addresses the customer's issue.Based on the information provided and abbott diagnostics¿ complaint investigation, no systemic issue or deficiency for the architect magnesium, lot number 08195un19, was identified.
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