The issue was investigated in detail.According to the provided information, the system was raised until the tube collided with a surgical light, which had been installed at the customer site prior to the uroskop system.The investigation of the provided pictures showed that the ceiling mounted light is outside the movement area of the system.However, it is possible to move the swiveling arm in and out of the movement area.On the pictures it can also be seen that the joint of the arm fits to the point of collision.Another provided picture showed a dent on the tube at the point of collision.The provided data was also evaluated by experts from the manufacturer for additional risks and damages, but no critical damage could be identified.It is strongly recommended to check the concerned unit that there is no decentering between the xray tube and the detector and to ensure there are no unusual noises or vibrations during system movements.Otherwise, the service organization must be informed immediately.Furthermore, if there is any oil leakage or potential malfunction of the tube, it is recommended to replace the tube.In the operator manual "xpl5-360.620.01.01.02", chapter "1 safety" on page 20 / 54 it is described that the operator must ensure that no movable parts are in the area of system movement since collisions can occur with other room equipment and mobile objects such as in this case.Since no general problem or further hazard was identified the complaint is closed without further measures.
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