The investigation determined that a different sample run the day before had a barcode read error and glucose was measured resulting in a negative value.Other orders for this sample were still pending and the analysis had not been completed.The next day the complained sample was tested in the same rack and position as the sample that had run the day before that had not finished being analyzed.The analyzer recognized there was a pending order for the rack and position, and then assigned new results from the complained sample to the same pending order.The new glucose result was positive.The investigation determined customer did not manage the pending orders before starting a measurement cycle.Per product labeling "caution! sample mismatch due to pending sample orders.Having pending sample orders in the order list may lead to sample mismatch.Delete any pending sample orders from the order list before starting the measurement.On the overview work area, check that there are no pending sample orders in the task list.".
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