The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review and inhouse testing of a retained kit of the complaint lot number.Return testing was not completed as returns were not available.Review of trending reports did not identify and trends associated with the issue.Device history record review for the reagent lot did not identify any non-conformances or deviations related to the complaint issue.Inhouse testing of a retained kit of reagent lot 22259be00 determined that the sensitivity performance of the complaint lot was not negatively impacted.Two commercially available seroconversion panels were tested with the complaint lot.The lot showed results comparable to the data provided by the manufacturer of the panels.Based on our investigation, no systemic issue or deficiency of alinity i hiv ag/ab combo reagent, lot number 22259be00 was identified.
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