If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).Investigation summary: the device was received and evaluated at the service center.The device was returned unwanted by the customer without any allegation of malfunction against the same.However it was found that the device had a broken fascia and dent on the keypad membrane, hence this complaint can be confirmed.The device was also missing the dust cover.The damaged parts required replacement for the device to function according to the specifications.The service of the device was however declined and was placed into long-term hold as it was not needed for the equipment exchange pool use.The physical damage to the device and the missing dust cover are most likely a result of user mishandling of the device or a possible fall.There are no indications from this complaint investigation that the failures are manufacturing-related, therefore a manufacturing record evaluation is not required.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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