A facility reported that when they opened the packaging, the tips of the bipolar forceps (mco291) would not meet and the handle does not function at all.There was no patient involvement., but there was a delay in procedure for four (4) days.The device was never used or processed.Issue was identified right out of the box.
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Mco291 bipolar forceps was not returned for evaluation; therefore, an evaluation of the device could not be performed.Lot number information has been provided; therefore, manufacturing records were reviewed and found no anomalies.This issue may be due to an improper adjustment of the forceps, a bad handling during the packaging operations or a bad handling when opening the box at receipt.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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