As part of our investigation, the technical assistance center (tac) assisted the onsite support specialist with troubleshooting.The tubing was placed in a canister and worked; however, the pressure was low at 20.Tac requested that the unit¿s mode be verified and provide the flow rate setting.The onsite support specialist reported that the unit was set to low flow mode.Tac reported that before an answer was received on the cavity mode the issue resolved.The unit was not returned to the service center for evaluation.The cause of the reported event cannot be determined at this time.
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This supplemental report is being submitted to provide the legal manufacturer investigation and additional information from the customer.The legal manufacturer (lm) reviewed the content of this complaint for further investigation.The legal manufacturer was unable to determine the root cause.As the results of the dhr review, it was confirmed that there was no abnormality in manufacturing, concession, and variation.It was confirmed that there was no unevenness.The lm reported that the most probable cause for the reported event is as follows: it was assumed that the problem occurred due to setting-related problems because the problem has been solved after checking the setting values.No alarm and error code occurred.It was confirmed that the problem was solved before confirming the mode and flow rate settings and setting them to the constant flow mode and receiving the response of the cavity mode.
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