The subject device was returned to the service center with (1) power cable.The evaluation was performed and was unable to confirm the reported ¿will not fire when stepped on the peddle just made a beeping sound¿ as an error e433 occurred as a continuous rebooting cycle when the device was powered.The generator board was found defective.Additionally, there were minor scratches on top cover.Minor scratches and dings on front panel.The device was repaired to standard specifications and returned to the customer.A review of the device's repair history shows the device was sent in previously on january 3, 2020 for an output issue but the problem was not duplicated.The investigation is ongoing; therefore, the root cause of the reported malfunction cannot be determined at this time.However, if additional information becomes available, this report will be supplemented accordingly.
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During preparation for use of an unspecified therapeutic urology procedure, the high frequency electro-surgical generator unit would not fire and when stepping on the foot switch, the unit made an audio/beeping sound.There was no delay and the intended procedure was completed.No other devices were replaced during the procedure.No patient injury or harm was reported.
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