Investigation summary: with all the available information, boston scientific concludes, based on analysis results, that the identified misaligned poppet rod could affect the functionality of the device resulting in the reported inflation issue and mechanical issues.Therefore, product analysis confirmed pump malfunction, but unable to confirm the reported allegation related to discomfort.Device history record review (dhr): the device history record review (dhr) confirmed that the device met all material, assembly and performance specifications.A risk review confirmed that the event is accounted for in the risk documentation.Device technical analysis: upon receipt at our post market quality assurance laboratory, this device was thoroughly analyzed.The ams700 ipp cylinders were visually inspected and functionally tested; no leaks were found.The cylinders were pressure tested and performed within specification.Both cylinders had wear at fold in cylinder body.The ams 700 momentary squeeze (ms) pump was visually inspected and functionally tested.The kink resistant tubing (krt) was worn to the filament; however, no leaks were present.The poppet rod was identified to be misaligned inside pump.The pump was functionally tested to confirm the functionality and failed during priming.The pump was unable to be functionally tested further.The identified misaligned poppet rod could affect the functionality of the device, as the reported of inflation issue and mechanical issue.Labeling review: a review of the ams 700 msp pump operating room manual was performed.As stated throughout the operating room manual ams 700 ms pump, do not squeeze the deflation button and the pump bulb at the same time.The misalignment or displacement of the poppet rod is indicative of simultaneous compression of the deflation button and pump bulb.Based on the statements provided throughout the orm, it can be concluded that a problem does not exist in the orm.Investigation conclusion: based on this investigation a clear probable cause for the event was established; therefore, the conclusion code of failure to follow instructions was chosen as the damage observed can be traced to the user not following the manufacturers instructions.The pump misaligned poppet rod was identified.This displacement or misalignment is indicative of simultaneous compression of the deflation button and the pump bulb.Excessive physical manipulation can damage internal components resulting in component separation or misalignment and subsequent loss of inflation and deflation capabilities.
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