The device was returned and evaluated.Evaluation of the device was found to be functional and the customer reported issue could not be duplicated, the complaint was not confirmed.The original equipment manufacturer (oem) performed a device history record review and no abnormalities were noted.An investigation was completed by the oem and determined that there is no manufacturing, material or processing related cause for this failure mode.The root cause has been determined to be customer usage.Due to device having passed all functional tests and having no visual abnormalities, evidence of device being inspected by manufacturing prior to being shipped to the customer confirmed by dhr evaluation, it is unlikely the unit left the facility damaged.Therefore, the malfunction incurred may have been a result of the use of the device.Olympus will continue to monitor complaints for this device.
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