Model Number SPL-S |
Device Problem
Defective Device (2588)
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Patient Problem
No Patient Involvement (2645)
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Event Date 12/14/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Tac (technical customer center) support placed and ordered a new unit and accessories in replacement for the defective device for the customer.The subject device was not yet received for evaluation.Investigation is ongoing therefore the root cause cannot be determined at this time.If additional information becomes available this report will be supplemented accordingly.
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Event Description
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It was reported that the device shockpulse was found with a broken connector.The probe was found broken from the transducer unit.There was no patient involvement on this event.No user injury reported.
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Manufacturer Narrative
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This supplemental report is to advise that upon further review this is not a reportable malfunction.Per the legal manufacturer, there is no potential for this issue to cause or contribute to death or serious injury if the malfunction were to recur.
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Manufacturer Narrative
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This supplemental report is being submitted to provide review of the device history records (dhr), unique device identifier (udi) number and investigation conclusion.Further communication with the customer conveyed the following information: the problem was first noted after the diagnostic procedure and no other devices were involved in the event.There was no delay and the procedure was completed with a different device (model and serial number unknown).The device is stored on a cart and inspected prior to use, no abnormalities were noted.There was no resistance plugging in the connector and no damage or impact was sustained.
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Search Alerts/Recalls
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