Model Number UI500 |
Device Problem
Crack (1135)
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Patient Problem
Insufficient Information (4580)
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Event Type
Injury
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Manufacturer Narrative
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Device is currently under investigation at the factory.Factory has so far only confirmed device's display had sustained mechanical damage.The description of the reported '371' error is: input pressure too low.
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Event Description
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As per a manufacturer incident report we received from the factory in (b)(4): as reported: "for this ui500, not only the screen is cracked, but also gives error 371, no alarm anymore and doesn't stop giving pressure.Because of that, the patient's heart rate became too low and they had to reanimate him.".
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Manufacturer Narrative
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Data in section h6 have been corrected to match the evaluation findings.
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Manufacturer Narrative
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Due to the damage of the screen, the touch was also damaged and the device could not be operated anymore.However, it was still possible to switch the device off or on via the power button.The described error of the customer that the device doesn't stop giving pressure is not comprehensible in the log-file.The co2-gas supply of the device is set to «bottle» but the user uses a «central gas supply».After clarification with the customer, it was confirmed that the central supply is used in the hospital.Therefore the device shows every time that the pressure is too low (message 371), like the user described it.The reason for the patient's heart rate became too low and they had to reanimate him couldn't be determined.After completing replacing the display, the device is working properly.No error occurred during the device endurance test in the climate chamber for 144h.
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Search Alerts/Recalls
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