Device was evaluated.Evaluation of the device confirmed the reported issue.The device socket connector was found damaged, unable to insert the handpiece spl-t unit.Additionally, the rubber feet at the bottom of the device were found missing.The identified parts were replaced, device was repaired.Once completed, the device was tested and passed all required testing and specifications.Investigation is ongoing therefore the root cause cannot be determined at this time.If additional information becomes available this report will be supplemented accordingly.
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