The investigation determined that higher than expected vitros k+ and vitros na+ results were obtained from one level of vitros performance verifier control fluid on a vitros 350 chemistry system following calibration of new slide lots.A definitive assignable cause of higher than expected vitros na+ and vitros k+ quality control results could not be determined.Although a within run precision was not processed, the vtros 350 chemistry system is not a likely contributor to the event as the customer was able to obtain acceptable vitros k+ and acceptable vitros na+ results following recalibration with an alternate calibrator kit.Additionally, historical na+ and k+ quality control results were as expected, and the customers in use lots of vitros k+ and na+ continued to run as expected while troubleshooting the new reagent lots.The customer calibrated an alternate na+ slide lot with the alternate calibrator kit for investigation purposes and obtained acceptable results.The customer chose to move to that alternate na+ slide lot and therefore, it is unknown if vitros na+ lot 4231-1038-1417 would have performed acceptably using alternate calibrator kit.An unknown issue with vitros na+ lot 4231-1038-1417 cannot be ruled out.Continual tracking and trending does not indicate a systemic issue with vitros k+ lot 4102-1042-0596 and vitros na+ lot 4231-1038-1417.The customer did not provide their reconstitution protocol for calibrators or pv fluids.In addition, the customer obtained acceptable na+ and k+ results when calibrating with an alternate calibrator (kit 32) which is liquid ready to use.Therefore, a fluid handling issue when preparing calibrator or pv fluids cannot be ruled out as a potential cause of the event.Email address for contact office in field (b)(6).
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