Investigation results: as of the date of this report the complaint product was not provided for investigation.Therefore, a thorough investigation is not possible.Batch history review: due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible.Explanation and rationale: unfortunately due to a lack of data and without the product we cannot determine the exact root cause for the mentioned deviation.According to the quality standard, a production error and a material defect can most probably be excluded.There is the possibility that the broken off latch was damaged due to an improper removal out of the primary sterile package or improper inserting of the cartridge.If the cartridge is engaged not completely or was damaged during inserting, there is an impairment of product functionality.This could led to deformed latches of the slider, to wrong positioned clips and a clip jam.A too fast application could also lead to wrong positioned clips and a clip jam.A too fast application and / or the clip jam could also lead to a detached cartridge.Based upon our historically grown product experience and due to different simulation regarding a too fast application or a cartridge which is engaged not completely, this leads to the described errors.Possibly a damaged clip applicator due to a deformed push rod or something similar could be another cause for wrong positioned clips or clip jam.If further investigations are required, the product should be provided for examination.Furthermore according the instruction for use (ifu) certain points must be observed.Conclusion and root cause: no product available and therefore it is hardly possible to determine an exact conclusion and root cause.The exact cause cannot be determined.A product safety case (psc) will be requested.
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