H4 manufacturing date added.H3 device evaluated by mfg updated.H3 summary attached updated.D4 expiration date added.D10 product available to stryker updated.D10 returned to manufacturer on updated.The device was returned and the lot number was confirmed with the packaging returned with the device.During visual inspection, the subject retriever was returned inserted in a non-stryker catheter.The catheter distal shaft was severely flattened.The retriever could not be advanced or pulled back through the catheter so the catheter was cut in an attempt to remove the retriever.It was found severely damaged.The catheter wrinkled at the hub section when trying to advance and retract the retriever.A functional test was unable to be performed due to the damage noted to the device.Based on the results of the dhr review, there is no indication that the device, labeling or packaging failed to meet its specifications when released.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported complaint was confirmed based on analysis and event description.The device failed to meet specifications when received for complaint investigation based on the analyzed anomalies noted to the device.Additional information received from the customer indicated that the device was confirmed to be in good condition during preparation/prior to use on the patient and continuous flush was maintained throughout the clinical procedure.There was some damage noted to the retriever shaped section.It is probable that the device sustained some damage as a result of the difficulty to withdraw the retriever.An assignable cause of procedural factors will be assigned to the reported/as analyzed 'difficult/unable to withdraw retriever' and to the analyzed 'retriever shaped section damage' as the issue is associated with a product that meets stryker design and manufacture specifications and was used in according with the dfu but due to procedural and/or anatomical factors during use, the product performance was limited.
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