The transducer was returned with the probe stuck inside.Upon evaluation the cable of the returned transducer was found to be damaged with cuts on it.It was noted that the probe came with the unit was also damaged.The model and lot number of the probe were not recorded.At the customer¿s request, the device was returned to the customer unrepaired.In addition, the legal manufacturer (lm) reviewed the content of this complaint for further investigation.The lm reviewed the instrument history and found that the device was returned for service in october 2019;however, no abnormalities were found.The lm reported that the most probable cause for the reported event is as follows: the physical damage to cable was most likely due to user mishandling.The legal manufacturer reported that to avoid inadvertent damage, the ifu advises "this product is a precision device; handle it with care.Avoid rough or violent handling, which may cause equipment damage," (page 1) and "take special care to ensure all cables are undamaged." (page 29) besides, page 3 of the ifu advises users to "thoroughly inspect all electrical cables and probes before each use," and "after each use or prior to cleaning and sterilizing, carefully inspect the transducer and cable for tears, cracks, or other signs of damage.Do not use a shockpulse-se system that fails to meet the criteria stated in the labeling or that has been damaged." olympus will continue to monitor complaints for this device through regular trending activities and take action if triggered by osta qms procedure.
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