H.6.Investigation: a device history record review was completed for provided lot number 0251351.The review did not reveal any detected abnormalities during the production process that could have contributed to this defect and all quality tests were found to be within specification.To aid in the investigation of this incident, both picture and physical samples were returned for evaluation by our quality engineer team.Through examination of the samples, the packages were found damaged, as reported by the customer.At this time, a single cause has not been assigned for the identified damage.H3 other text : see h.10.
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