The customer reported problem was confirmed.A review of the device history record in sap for sn (b)(4) was performed from the date of the manufacture to date of the release of product, which confirmed that this device was not involved in a production failure, and product was returned for servicing which correlates to the customer reported issue.A trackwise complaint history review was completed, and it was confirmed that there were additional complaints received with similar sn (b)(4) for the same or related failure mode.The customer stated that there was no patient involvement.
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Communication error 471.6210 is confirmed due to a bad nellcor board, replaced it a new nellcor board.Damaged front case and rear case, replaced them new front and rear cases assembly.Performed all functional tests with passing results.Communication error- (b)(4).There was no patient involvement.
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