H6.Health effect impact code: f26.Component code: g03001.D8.Was this device service by a third party? no.Use error may have contributed to the complaint issue regarding the use of personal protective equipment (ppe) while using the product.The abbott field service representative (fsr) inspected the analyzer and confirmed that the obstruction and the leaking were limited to the customer¿s waste line.The fsr cleaned the waste line and all the external waste pump lines which resolved the issue.No concerns were identified, and no parts were replaced; however, the fsr indicated that significant steps were not performed correctly by the customer.No protective eyewear as per product labeling was in use at the time of the incident.Additionally, the customer was not following a procedure and the customer pulled the external waste pump line out without turning off the external waste pump power switch.No trends or similar issues for splashing/exposure as described in this ticket were identified.Manufacturing documentation for the likely cause lot did not identify any issues associated with the complaint issue.Labeling was reviewed and found to adequately address the biological and chemical safety hazards that may exist including the wearing of personal protective equipment (ppe).Based on the investigation no systemic issue or product deficiency was identified.
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