Date of event: unknown.The date received by manufacturer has been used for this field.(b)(4).Investigation summary: a device history record review was completed for provided material number 30654778 and lot number 0218163.The review did not reveal any detected quality issues during the production process that could have contributed to this reported defect.To aid in the investigation, five physical samples were received for evaluation by our quality team.The samples came with no packaging flow wrap and no tip cap.A visual inspection was performed and no defects or imperfections were observed.Each sample was then tested for sustaining force and all results were within specification.Based on the investigation results, the sample received did not show the symptom reported by the customer and an exact cause for this incident could not be identified.Further action has not been determined necessary at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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