(b)(4).Investigation summary: a device history record review was completed for provided material number (b)(4) and lot number (b)(4).The review did not reveal any detected quality issues during the production process that could have contributed to this reported defect.To aid in the investigation, one physical sample was received for evaluation by our quality team.The sample came with no packaging flow wrap or tip cap and the plunger rod-rubber stopper at the 2ml mark.A visual inspection was performed and no damage or imperfections were observed.The sample was then tested for sustaining force and all results, though on the higher end, were found to be within specification.Investigation conclusion: based on the investigation with the sample analysis the symptom reported by the customer could not be confirmed.Root cause description: it could be possible that the customer noticed that additional force than normal was needed.Rationale: further action has not been determined necessary at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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It was reported that the syr 10ml pump compatible saline 10ml fil plunger was stuck and could not be pushed in.The following information was provided by the initial reporter: "when the syringer was been used to flush a line, the plunger got stuck and could not be pushed down.A good 7ml, was pushed out but the plunger was stuck, another flush was used and no issues experienced.No pt involvement, incident occurred before patient use".
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