H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of overheating, ec111 error, and system freezing was unconfirmed.The scanner was powered on and ran for 24 hours.During the entire duration, it never froze and the back of the unit was warm, but not abnormally hot to touch.The root cause of the reported failure is inconclusive as the reported issue could not be reproduced during evaluation.A history review of serial number dybnac060 showed one similar complaint from this serial number.The similar complaints have been reported by the same us facility.The previous complaint evaluations for this serial number (dybnac060) are: inconclusive, no sample returned for evaluation.(reference: mdr number 3006260740-2020-20059).
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