A retain sample of the same batch has been inspected but no deficiency could be detected during visual and functional testing.No further complaints have been received for this batch.A dhr check could not identify any non-conformities or deviations relevant to the reported issue.A 100 % control is performed during production.It can be concluded that there is no indication for a systematic root cause as a deficiency of design, production or material due to the very low complaint rate ( 0,01 %, considering all types of picco catheters).Provided information and complaint investigation indicate that an user error could potentially have contributed or caused the formation of a crack in the catheter tubing.This is supported by the fact that the leakage has been detected after 9 days of use, when removing the catheter.It can not be excluded that the catheter tubing has been damaged when removing the catheter.The device has been discarded by the user and no picture or video has been provided.Therefore, it is not possible to determine if the complained device had any deviations from specification or if an user error occurred.The ifu states warnings in regards to the occurrence of a leakage.Overall, investigations did no indicate that the device failed to meet its specification when the event occurred.But the actual device has not been returned.The complaint investigation has been performed to the most possible extent.Upon the event occurrence the device was involved and used on a patient for advanced hemodynamic monitoring.As there is no trend for this kind of issue, no further actions will be taken.The issue will be further monitored on the market to detect early trends.Based on this, the complaint will be closed.H3 other text : device discarded by the hospital.
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