(b)(4).Investigation summary: a device history record review was performed for provided lot number 175460.The review did not reveal any detected quality issues during the production process that could have contributed to this reported incident.To aid in the investigation of this incident, one picture sample was provided for evaluation by our quality team.The picture shows two syringes with the packaging flow wrap and in the picture, the flow wrap is damaged.Based on the investigation and with the sample analysis the symptom reported by the customer is confirmed.The cause for this defect could have resulted during the packaging process, where the pick heads may have induced the damage observed in the photo.Further action has not been determined necessary at this time.Our quality team will continue to monitor the manufacturing process for this defect and other emerging trends.Investigation conclusion: based on the investigation and with the sample analysis the symptom reported by the customer is confirmed.We will continue monitoring the complaint trend for the product and symptom.Probable root cause.It could be possible that at the packaging process the pick heads may have induced the damage observed in the photo.
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It was reported that 9 syringe 10ml saline fill experienced damaged or open unit packaging/seals where sterility was compromised.The following information was provided by the initial reporter: after receiving the goods, the head nurse opened the single box package and found that there was a single product in the clean package that was not sealed, and then opened the remaining boxes.There were unsealed products in them, totaling 9 products of 5 boxes were found and immediately contacted bd personnel to retrieve them.
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