Model Number 6701132 |
Device Problems
Overheating of Device (1437); Material Deformation (2976)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/14/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The complaint was forwarded to the manufacturing facility where it is currently still under investigation.A follow-up report will be filed once the results have been completed.
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Event Description
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Customer reported that the back of the npwt sved therapy device got hot and then quit working.When the distributor picked it up the back of the unit was warped from the heat.Per customer, there was no injury nor disruption to the patient's therapy.They were able to replace the pump with a new one within 2 hours.
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Manufacturer Narrative
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Supplemental report is being filed following the submission of the initial mdr report submitted on 216/2020 due to the investigation findings are available.Device released from qa to stock on 11/13/2017.No service reports were available at the time of this review.Job router was reviewed without issue.Device passed all tests.Based on investigation, overheat malfunction was confirmed and it was determined a loose screw inside the pump prevented the pump from running.Root cause was a pump failure.Capa-ma029-01812 was opened and an investigation into the overheating complaints was conducted.The following corrective actions were identified to address the root causes identified in the capa.These corrective actions are planned to be completed by april 30, 2021.1.Ifu for sved device to be updated to include the warning for overheating and no direct contact of the device with patient.2.Update the service procedure to consider changing the motor is the motor has serviced more than 2000 hours.3.Implement the service timer recording in the service procedure and forms to determine when to change the motor once the serviceable life has been exhausted.4.Install relay cut off mechanism at appropriate threshold temperature that will cut off the current to the motor in cases when motor may draw excessive current leading to overheating effect.
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Search Alerts/Recalls
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