Siemens has completed an investigation of the reported event.The root cause was determined to be a data communication problem.During investigation, it was determined that the ethernet switch of the network had a defect.Unfortunately, the network switch was disposed of by the customer, and it was not available for further investigation.Based on the available information, the on-site technician as well as the technical specialists agree that the defective ethernet switch was the cause of the problem.This thesis is also supported by the fact that after replacing the component, the system worked as specified and the original error has not been reported again.A possible general error that would require corrective measures of the installed base could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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