Siemens has completed an investigation of the reported event.The root cause was determined to be misuse/ user error.The investigation was performed considering complaint description, cs reports, system history, and system log files.In the opinion of the technical expert, the most feasible root cause for the head holder to be broken along the welds is an external force such as a collision, dropping the head holder to the floor, or very high forces from undefined directions (e.G.From the side) towards the head holder.According to the manufacturer the load of the allowed 10kg cannot lead to a defective head holder as there were support loading tests performed according iec 60601-1:2012, cl.9.8.The tests passed and afterwards the load was increased until a breaking of the head holder was detected.The head holder broke at a total load of 84,6kg which indicates the loading factor (8x) was much higher than required (4x).A systematic failure in the welding is very unlikely as there are no other failures known of this kind.It is stated in the user manual under danger zones/ danger points: to avoid collisions, the display ceiling suspension, radiation protection devices and other accessories should be outside the c-arm system.After exchange of the head holder the system works as intended.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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