H3, h6: the unit used in treatment, was returned for evaluation.There was a relationship found between the returned device and the reported incident.A review of the device history records show there are no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a repeat issue.Visual inspection of the unit found, the warranty seal is untouched and it its original condition.No visible manufacturing abnormalities were found; during functional evaluation the quantum2 controller was powered-on and no power output signal was measured as reported; fet q9 and q10 were measured and indicate low resistance; the complaint was verified and the root cause could be determined due to an electrical component failure; factors, unrelated to the design or manufacture of the device which could have contributed to the complaint event, include a power surge in the controller or failure of an internal component.No containment or corrective actions are recommended at this time.
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