This device was evaluated and repaired through the service repair process.Upon visual inspection the service technician noted that they replaced front cover, rear case, left/ right handles, front/ rear doors, barrel clamp, lock label, latch module, tube drive, sleeve drive, wiper seal, flange gripper retainer, small/ large claws and left/ right iui's.Performed calibration.The failure code othe was used to track the alaris pump software version as received from the customer and the software version when device was sent back to the customer.It does not reflect a device failure or represent any risk to the patient.A review of the device history record showed the device had a manufacture date of 25jan2012.The review was performed from the date of manufacture to the date of product release for distribution.A review of the device history record in sap for sn (b)(6) was performed which confirmed that this device was not involved in a production failure which correlates to the customer reported issue.Based on the findings, service determined that the probable root cause of the reported issue was due to wear of the front case - damaged/ cracked (front cover bottom left corner).A review of the complaint history record in trackwise and sap was performed for the sn (b)(6) which did not confirm similar complaints with the same or related failure mode for this customer.
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