Analysis summary: complaint confirmed: ¿pin 1 to the tip was open.Manipulating the handle helped creating a continuity.Pin 1 to pins 2 and 4 had 0.7 ohm connection when the corresponding button was pressed.This showed there was nothing wrong from pin 1 to the internal board and the disconnection happened at the omega clip.Since there was no video of the sting issue on a good shaped device, the device was activated at coag 10 on 1000 ohm load while recording a video to see how the sting issue happened.The sparks at the shaft create electromagnetic noise that caused the flickering in the video.External melt was happening.There was thermal image of the handle while the spark was happening.Opening the device was similar to all other sting issues.Conclusion: even though the complaint was no activation, this was a sting issue device meaning if they continue using this device, they would have had sting.If information is provided in the future, a supplemental report will be issued.
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Information was received from a healthcare professional (hcp) via a manufacture representative (rep) regarding a generator and a handpiece.It was reported that the device would not activate when opened, swapped to another handpiece and issue resolved.Additional information was received from the rep and it was reported that they opened a different handpiece and it worked fine, so they determined it was a defective handpiece and there wasn't a issue with the generator.No reported clinical impact.
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