The device subject of this complaint is not available for return to steris endoscopy for evaluation.The device history record was reviewed and confirmed the device lot was manufactured to specification.There have been no other complaints associated with this lot.Statements in the instructions for use include: "short strokes, 1"-1.5" (2.5cm - 3.8cm) in length, are recommended throughout device passage to avoid catheter kinking.Before reinserting the device into the endoscope, check to confirm that the needle and snare function and that they are in a retracted position." the distributor has offered in-service training on the use of the isnare system - oval snare to the user facility; however, the facility has not yet responded.No further issues have been reported.
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