Details of complaint: the customer reported that their transmitter was giving incorrect readings.No harm or injury was reported.Investigation summary: as the device was not returned for evaluation, a root cause cannot be determined.The issue of inaccurate values could not be confirmed.Per the operator's manual for the zm-530p, possible root causes are: 1.Inappropriate probe size, the user should verify that the probe size is correct for the patient.2.Poor attachment of probes to the patient, causing external light to enter the probe.The customer should verify that the probe is firmly attached according to the procedure in the operator's manual.3.A dirty measurement sight or presence of nail polish.The customer should remove any dirt or nail polish before attaching the probe.4.The probe is attached to the same limb as the nibp measurement.The customer should attach the probe to the opposite limb and avoid sites with varying blood flow conditions.The causes outlined in the operator's manual indicate that the root cause is likely related to use error and patient conditions.A serial number review of the reported device does not reveal additional complaints relating to inaccurate values.A complaint history review of the customer's account does not reveal complaint reporting of similar events.
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