On (b)(6) 2021, a malfunction of auto logic pump was reported to arjo by the customer representative.After receiving the communication about the malfunction occurrence, an arjo representative was dispatched to pick up the faulty pump ((b)(4)) and deliver new device ((b)(4)).At that time there was no indication that any injury occurred.On (b)(6) 2021, arjo received an adverse incident report ((b)(6)) from (b)(6) suggesting that a patient developed dti to left foot due to malfunction of auto logic system.According to information provided by the initial reporter, the auto logic mattress deflated overnight and when replaced second mattress also deflated.The patient was transferred on other device (atmosair mattress) until replacement was available.In the report submitted by the customer, (probably due to error) incorrect serial number of the involved pump was provided.The device involved in the reported incident was (b)(4), not as it was mentioned by the customer (b)(4).It was also clarified that the one mattress deflated, not two at it was stated by the customer.The second system is still in use in the customer facility as it was not malfunctioned.
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