Model Number 71953-01 |
Device Problems
Display or Visual Feedback Problem (1184); Unable to Obtain Readings (1516)
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Patient Problem
Loss of consciousness (2418)
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Event Date 03/05/2021 |
Event Type
Injury
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Manufacturer Narrative
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At this time product has not yet been returned.An extended investigation has been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history review) for the libre reader was reviewed and the dhrs showed the reader passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A customer reported the adc freestyle libre 2 reader touchscreen does not respond when pressed.On (b)(6) 2021, as a result, the customer had a loss of consciousness and was provided insulin (dosage unknown) by the hcp for treatment.Please note the treatment of insulin is not consistent with the customer's diagnosis of hypoglycemia.There was no report of death or permanent injury associated with this event.
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Manufacturer Narrative
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The reported reader (b)(6) was returned and investigated.Performed visual inspection on returned reader an no issues were observed.A touchscreen test was performed and observed the touchscreen responded properly.No malfunction or product deficiency was identified.Therefore, the issue is not confirmed.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A customer reported the adc freestyle libre 2 reader touchscreen does not respond when pressed.On (b)(6) 2021, as a result, the customer had a loss of consciousness and was provided insulin (dosage unknown) by the hcp for treatment.Please note the treatment of insulin is not consistent with the customer's diagnosis of hypoglycemia.There was no report of death or permanent injury associated with this event.
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Search Alerts/Recalls
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