A device history record review could not be performed because the serial number was not received with the complaint.However, as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to the release of product.One physical sample was received at our decontamination lab.However, the used sample could not be forwarded to the manufacturing site for physical evaluation due to current covid-19 customs policies.As a result, photos were taken of the sample by the decontamination lab and provided to the manufacturing site in addition to the photo provided by the customer to aid the investigation.Upon a visual evaluation of the photos, the reported issue was confirmed; a break was observed at the y-port junction.The manufacturing process was reviewed and in general, all process and controls were found properly followed, including sub-assemblies, finished product assembly and packaging and inspections performed to the product.There were no abnormal conditions found that could trigger the reported condition.In addition, quality control inspections were performed to the product for material release and a 100% visual inspection was performed by production personnel during the packaging process, to detect and discard any identified issues.Based on all available information and the photo evaluation, the root cause could not be determined at this time.However, if additional information becomes available or the sample is received by the manufacturing site, the investigation will be updated accordingly.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for tracking and trending purposes.
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