Additional information:e2, g2(report source), h3, h6.A review of the complaint history record was performed for the sn (b)(6) which did not confirm similar complaints with the same or related failure mode for this customer.A review of the device history record showed the device had a manufacture date of 21nov2009.The review was performed from the date of manufacture to the date of product release for distribution.A review of the device history record for sn (b)(6) was performed which confirmed that this device was not involved in a production failure which correlates to the customer reported issue.
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This device was evaluated and repaired through the service repair process.Upon visual inspection the service technician noted that they replaced linear sensor, front cover, rear case, left/right handle, front door, barrel clamp, module key lock label, left iui, left iui seal, right iui, and display board.A review of the device history record showed the device had a manufacture date of 21nov2009.The review was performed from the date of manufacture to the date of product release for distribution.A review of the device history record in sap for sn (b)(6) was performed which confirmed that this device was not involved in a production failure which correlates to the customer reported issue.Based on the findings, service determined that the probable root cause of the reported issue was due to the electrical failure of the linear potentiometer sensor 8110/8120.A review of the complaint history record in trackwise and sap was performed for the sn (b)(6) which did not confirm similar complaints with the same or related failure mode for this customer.
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