Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The investigation was performed considering complaint description, cs reports, system history and system log files.During the procedure, no normal system movement (normal speed, auto-drive) was possible.Upon investigation the customer service engineer (cse) checked the system and localized a permanently activated safety guard on the outer side of the c-arm.In case of an activated safety guard, an override mode movement is possible.The cse removed the c-arm cover and found that the proximity switch had slipped out of its mounting furrow.After fitting the proximity switch back into the furrow, the system worked as intended.A simulation was performed in the factory to reenact the situation reported.In the opinion of the technical expert, the most probable cause is improper handling of the system which results in a mechanical impact (collision with unknown obstacle) of the proximity switch.The occurrence rate of the identified cause has been checked and no error accumulation has been identified.The occurrence rate is below the defined threshold and no corrective action is necessary.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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