Alarm history data review confirmed that no new permanent alarms occurred in the field prior to the driver returning to syncardia for service.Visual inspection of external components found a split in the o-ring on the male cpc connector (red side) of the driveline.Visual inspection of internal components found scuff marks on the main pcb and primary motor bezel indicating contact during operation and a melt mark on the speaker cable next to the primary motor.During set up, prior to functional testing, a leaking sound was observed coming from the male cpc connector.The damaged o-ring was suspected to be the cause of the leaking sound.Because of this, the o-ring was replaced and functional testing was repeated with passing results.The o-ring was determined to be the root cause of the low lap testing failure.Unrelated to the test failure that led to this complaint, during the investigation, the secondary motor was found to not meet specification requirements for manual manipulation.The driver failed functional testing at incoming inspection because of a leak at the cpc connector, red side, on the driveline.The leak was caused by a split in the o-ring on the cpc connector.As this issue was discovered during servicing at syncardia, no test to replicate the issue was required.No additional investigation or escalation is required at this time.This issue will be monitored and trended as part of the customer complaint process.Syncardia has completed its evaluation and is closing this file.If new or additional information is received in the future, syncardia will file a follow-up mdr.(b)(4).Follow-up report 1.
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