Patient information not reported.There is not enough traceability in the complaint to be sure of manufacturing location.Additional manufactures location: 3m edumex, s.A de c.V, 3m company, 3m consumer health care, 3m health care.(b)(4).No lot # was provided, therefore device manufacture date is unknown.The device was not returned for evaluation.Product lot # was not provided.Without a sample or lot number there is insufficient information to determine root cause.Complaint history was reviewed for the past 24 months for the reported failure for product's global sales code of tbd.Review of complaint history found no trends.
|
A female customer alleged she had an allergic reaction to the ace adjustable knee support with stabilizers.The night of monday (b)(6) 2021, she wore the brace to work.She wore it on her right knee.She had the brace on for 4 hours.While she had the brace on, the area was uncomfortable (tight).After she removed the brace, she alleged the area where the brace had touched her skin was very red and felt very hot.She treated the area by applying hydrocortisone cream to the area.On tuesday ((b)(6) 2021) morning some of the redness had subsided but she alleged the area was itchy and she could see the outline of where the brace was on her knee.She took a shower and cleaned the area, but the area was still very itchy.She continued to apply hydrocortisone cream to the area, and she took benadryl.She alleged that on (b)(6) 2021, she spoke to the doctor on phone and she was given a prescription strength hydrocortisone.She started using the prescribed cream and the alleged redness is resolved.No allergies or medical history reported.
|