Model Number 8120 |
Device Problems
Device Alarm System (1012); Pumping Stopped (1503)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Type
malfunction
|
Manufacturer Narrative
|
The affected device has been received and the investigation is pending.A follow up report will be submitted once the failure investigation has been completed.Device received with pending investigation.
|
|
Event Description
|
It was reported by the customer that the device received a channel error.There was no patient involvement.
|
|
Manufacturer Narrative
|
This device was evaluated and repaired through the service repair process.Based on the findings, the probable root cause of the reported issue was, due to electrical failure of the keypad, unresponsive key.A review of the device history record showed, the device had a manufacture date of 28aug2019.The review was performed, from the date of manufacture to the date of product release for distribution.A review of the device history record for sn#: (b)(6) was performed.Which confirmed, that this device was not involved in a production failure.Which correlates to the customer reported issue.A review of the complaint history record was performed, for the sn#: (b)(6).Which did not confirm, similar complaints with the same or related failure mode for this customer.
|
|
Event Description
|
It was reported by the customer, that the device received a channel error.There was no patient involvement.
|
|
Manufacturer Narrative
|
Additional information added to: d8 this device was evaluated and repaired through the service repair process.Based on the findings, the probable root cause of the reported issue was due to electrical failure of the keypad - unresponsive key.A review of the device history record showed the device had a manufacture date of 28aug2019.The review was performed from the date of manufacture to the date of product release for distribution.A review of the device history record for sn (b)(6) was performed which confirmed that this device was not involved in a production failure which correlates to the customer reported issue.A review of the complaint history record was performed for the sn (b)(6) which did not confirm similar complaints with the same or related failure mode for this customer.
|
|
Event Description
|
It was reported by the customer that the device received a channel error.There was no patient involvement.
|
|
Search Alerts/Recalls
|