This event occurred in (b)(6).Unique device identifier (udi) (b)(4).The customer's calibration and qc data were requested but not provided.The investigation discovered the values generated with the elecsys assay were above the normal reference range, whereas the value measured with the abbott architect was at the upper reference range border.The observed differences in ft4 values generated with the roche assay and the abbott assay are most likely caused by differences in the overall setups of the assays, the antibodies used, differences in reference materials, and the differences in the standardization methodology used.Per product labeling, "for diagnostic purposes, the results should always be assessed in conjunction with the patient¿s medical history, clinical examination and other findings." based on the available information, a general reagent issue could be excluded.The investigation did not identify a product problem.The cause of the event could not be determined.
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