It was reported that a patient complained of hearing loss after their mri.The patient was scanned during the week of (b)(6) 2021, for a cervical spine exam with contrast.When the pre-contrast was finished, the mr tech entered the room to give the contrast and the patient informed the tech that the ear plug from the right side and fallen out.The tech told the patient that it was okay and the exam was completed without re-inserting the right side plug.The patient was seen by an ent consultant and a hearing test confirmed that the patient had complete hearing loss on the right side.The patient is currently still under treatment.
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B4; g1, 3, 6; h2, 3, 6.H3: the investigation by ge healthcare has been completed.The acoustic performance test was performed on the system and concluded that the testing meets the iec 60601-2-33 requirements and the osha levels are within the specification for this system configuration.It is the customers responsibility to provide hearing protection for the patients with a noise reduction rating (nrr) of greater than 29 db as described in the operator manual.The patient was provided hearing protection; however, it was inadequate to protect them from the acoustic noise.The customer was reminded about the appropriate use of ge recommended hearing protection to be used while scanning.No corrections are required as the system was operating within specification.The root cause appears to be inadequate hearing protection.
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