Investigation results: up to now the products were not provided.Therefore, no investigation was possible.Batch history review: the device quality and manufacturing history records (dhr) have been checked for all leading device(s) lot numbers and the products found to be according to our specification valid at the time of production.There are no similar complaints against the same lot number(s) with this error pattern.Explanation and rationale/conclusion and root cause: because there are no products and only minor information available, a definitive root cause analysis is not possible.Following causes are possible: - wrong system configuaration selected by the user.- wrong implant size chosen by the user.- end plate formed too stron by the user.- design layout unsuitable.- inadequate patient behaviour.Because the device history record is without deviation, a material defect or manufacturing failure can be excluded.No capa required.
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